Frequently asked questions

Getting Started With JMS Hockey

1. What is parity hockey?
2. Breezers and hip protection
3. Why are the winter icetimes so late?
4. How do you choose the session times and locations?
5. My session has low numbers. Why don't you open it to another level?
6. Why are the prices different for some games?
7. How do I get started?
8. I have never, ever played hockey before. Should I come anyway?
9. Can I sign up as a skater and a goalie?
10. How does the assessment survey work?
11. What does it cost?
12. How do I know what level I am?
13. Why do you need personal information, like phone number, age, and sex?
14. Can I create a second account?
15. I think I filled out my assessment survey incorrectly. What should I do?

Rules, Policies, and Terms of Use

1. JMS Terms and Rules
2. Ambulance Policy
3. Cancellation Policy

Preparing To Play

1. What do I bring to my first JMS skate?

At The Arena

1. Once at the arena, how will I know which rink or locker room to go to?
2. Is there a locker room for men or women only?
3. What should I do with my valuables while I play?

On The Ice

1. Are slapshots allowed?
2. Should I bring anything other than equipment on the ice with me?
3. How do you choose teams?
4. What if there is only one goalie?
5. Will I play the same position all night?
6. How short should shifts be? How do I know when to go to the bench?
7. If there is no referee how do we manage icing and offsides?
8. I want to complain about someone at my session. How do I do that?
9. One person was taking really long shifts. What do we do in this situation?
10. One person was clearly unsuited for this level. What do I do?
11. What if the teams aren't even and one is stronger?
12. How do you choose captains?
13. What is a Community Session?
14. If removed, no trespassing allowed

Money And Account Management

1. How do I purchase credits?
2. How do I upload an avatar?
3. How long are the funds in my account good for?
4. What about refunds if I can't come or move out of town?

Selecting A Game

1. When are the new session times posted?
2. Why can't I sign up for the session I want?
3. The game I want to play in is full. Can I be notified if someone cancels?
4. How do I use the "games" page?
5. My teammates and I need practice, can we play on the same team at JMS?
6. I think I signed up for the Notify List, how can I tell?
7. Can I bring my daughter or son?
8. Can I bring a guest?
9. Can I play two sessions in one night?
10. How do I cancel from the notify list?
11. How do the quotas for Community Sessions work?
12. Can I be added to a Community Session if my level is full?
13. ​If I have access for more than one level, can I sign up for a Community Session under my other level?

Cancellations And Refunds

1. Do you ever cancel a session?
2. How do I cancel?
3. Immediate cancellation
4. I canceled, where is my refund?
5. How do I cancel from the notify list?

Changing Levels

1. How do WHAM or AHA skill levels compare to JMS?
2. How do I change levels?

Troubleshooting Website Problems

1. I need help!
2. Why do I keep getting logged out of the site?
3. What internet browsers does the JMS website support?
4. I'm having a problem with Google or Paypal Checkout! Can you help?
5. I forgot my password. Can you help me?

Forums And Private Messaging

1. Someone published something innappropriate on the site. What do I do?

Using New Website Features

1. How do I login to my JMS account using Facebook?
2. I don't want to use my Facebook account to login anymore. How do I disconnect my JMS account from my Facebook account?
3. Do I have to use Facebook login to access my account?
4. What are the privacy controls and where are they?
5. My facebook account and my JMS account are not syncing up. Why?

Skating at the Xcel Energy Center

1. Overall details
2. Purchasing Wild tickets
3. Parking near the X
4. Can I bring visitors to watch while I skate at the X?
5. How will the games work?
6. Games locked for cancellations